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Guides & Rules
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I bought an item but it hasn't arrived in game
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Server rules
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Getting started
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Account linking
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Shop & wallet
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Delivery
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Global Market
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Troubleshooting
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Delivery
Delivery: when your item does not arrive
How shop purchases reach your character, the usual reasons an item is still waiting (not in game, not alive, a full inventory), what each status on your Orders page means, and how to cancel, report or get a refund.
7 sections