The admins check the affected map's configured mod list, order and versions. CurseForge directs server-side mod problems to the server host and in-game installation problems to Studio Wildcard's bug forum. Ask an admin when downloads fail only on our maps or a required mod repeatedly crashes your game, and name the map and mod.
Tell an admin the map, the time (the clock in your profile menu shows the server's time), your character's name, what you carried or had uploaded, and the exact message on the screen. For a transfer: both maps and both times. Report the same day — the backups reach back only about two days. Contact admin is in your profile menu; the Guides page has a question box.